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| From the moment that you pick up the phone to seek advice from one of our friendly consultants, you know that you are in safe hands.Our receptionists are trained to put your mind at ease, arranging appointment times to suit you, and not when it suits the consultant. | ||||||
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We would obviously like to see you
and your partner together, (although not essential ), because this
is an important decision for your home, and questions are bound
to be asked, and we want to be able to answer all of them. Remember - YOU ONLY GET ONE CHANCE TO GET IT RIGHT - so it has to be first time.We are not like other Double glazing companies that out stay their welcome or put you under pressure to sign there and then. We treat people exactly the way we would want to be treated ourselves. Just good honest advice and our lowest price! |
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| In fact, many of our clients
have told us how enjoyable they found the A&A experience. • When you have considered carefully, our consultant will start the ball rolling by completing the contract. • Your order is then passed onto our Technical Department. They will arrange a survey of your windows, by our qualified Surveyor. He will double-check your requirements, and the actual measurements prior to passing the order onto our manufacturing plant, to ensure that the items that we make fit perfectly into your home. • Once manufactured, our Installation Department will contact you to arrange the installation of your items. Once again, we will arrange the fitting at a mutually acceptable time. • After laying down dust-sheets, we will carefully remove the existing frames, taking care not to damage your existing decoration. We fit the new frames into place, making sure that they are sealed in properly. Your opening windows will be fitted into place, we trim around the windows and doors, and repair bricks and mortar. We clear away any debris, clean the floor, and leave your home spotless. • Quality checks are then carried out. Our fitter will walk around your home with you, inspecting the items fitted. We want to make sure that you are completely satisfied with the overall project, before we leave. A satisfaction note will be sent to you, on which you can score the company on a scale of 1 to 10, in all the areas mentioned. We do take the feedback very seriously. Your opinions count to us, so please take the time to complete the form, (it will only take 2 minutes) and return the form in the envelope provided. Finally, our After Sales Service is available for any customer support required. Just pick up the phone and we will attend to any call within 24 hours. |
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| A & A Windows Ltd. 5 The Fairway. Bush Fair. Harlow. Essex. CM18 6LY T. 01279 304030 F. 01279 868022 | ||||||